Welcome to Sai Tours and Travel. By using our services, you agree to comply with the terms and conditions outlined below. These terms ensure a transparent and smooth travel experience for our customers.
1. Booking Policies
1.1. Reservation Confirmation:
- Bookings are confirmed upon receipt of the full payment or a deposit amount as agreed.
1.2. Payment Modes:
- Payments can be made via online transfer, credit/debit card, or other accepted payment methods.
1.3. Price Variations:
- Prices are subject to change without prior notice due to fluctuations in airfare, hotel tariffs, or other unforeseen factors.
2. Cancellations and Refunds
2.1. Cancellation by the Customer:
- Cancellation requests must be submitted in writing.
- Refunds (if applicable) will follow the cancellation policy of respective airlines, hotels, and service providers.
2.2. Cancellation by Sai Tours and Travel:
- In rare cases of cancellation due to force majeure, we will offer rescheduling options or refunds.
3. Travel Documentation
3.1. Customers are responsible for carrying valid identification, passports, visas, and other required travel documents.
3.2. Sai Tours and Travel is not liable for travel delays or cancellations due to incomplete documentation.
4. Liability and Disclaimer
4.1. Sai Tours and Travel acts as an agent between customers and service providers (airlines, hotels, transport companies, etc.) and is not liable for direct or indirect losses due to service failures.
4.2. Travel insurance is recommended to cover unforeseen circumstances like trip cancellations, medical emergencies, or accidents.
5. Customer Conduct
5.1. Customers are expected to behave responsibly and follow local laws and customs during their travel.
5.2. Sai Tours and Travel reserves the right to terminate services without refund if the customer engages in unlawful or inappropriate behavior.
6. Changes to Itineraries
6.1. Sai Tours and Travel reserves the right to modify tour itineraries due to weather, operational challenges, or safety concerns.
6.2. Substitutions for similar services will be made in case of changes.
7. Intellectual Property
All content, including images, text, and logos, on Sai Tours and Travel's website is protected by copyright laws and cannot be used without explicit permission.