At Sai Tours and Travel, customer satisfaction is our top priority. We strive to provide a seamless travel experience, and our refund policy ensures clarity and fairness in case of cancellations or disputes.
1. Cancellation by the Customer
1.1 Advance Bookings:
- Refund requests for cancellations made at least [specific days, e.g., 15 days] before the departure date are eligible for a refund, subject to deduction of applicable service charges.
1.2 Last-Minute Cancellations:
- Cancellations made within [specific days, e.g., 7 days] of the departure date may incur higher penalties or be non-refundable based on the package terms.
1.3 Partial Refunds:
- Refunds will exclude non-recoverable expenses such as flight tickets, hotel bookings, and third-party vendor charges.
2. Cancellation by Sai Tours and Travel
In rare circumstances where Sai Tours and Travel must cancel a trip due to unforeseen circumstances:
- A full refund will be processed, or
- Customers may opt for an alternative trip or reschedule without additional charges.
3. Refund Processing Time
- Refunds are processed within [specific timeframe, e.g., 7-10 business days] after the cancellation request has been approved.
- The refund will be issued using the same payment method used during the booking.
4. Non-Refundable Scenarios
Refunds will not be issued under the following conditions:
- Failure to present valid travel documents (e.g., passports, visas).
- No-shows or late arrivals at the departure point.
- Trips canceled due to personal reasons after the scheduled departure.
5. Changes to Bookings
- Any amendments to bookings (e.g., rescheduling or name changes) may incur additional charges and will be subject to availability.